Terms & Conditions 

 

Treatment:

  • Treatments will only be conducted if Optimise deems the treatment safe for the client to receive

  • GP Consultant/permission may be required before treatments can be provided, if you are unsure as to whether you may require your GP's permission please discuss any concerns prior to booking

Cancellation policy:

  • A booking is confirmed once Optimise and the client have both agreed a date, time, duration, location for a treatment and payment for the treatment is received

  • Payment is required to confirm a booking via the "PAY NOW" link in the booking email sent by Sport Injury Fix (unless agreed otherwise by Optimise)

  • Clients are asked to provide at least 48 hours notice when cancelling or re-scheduling appointments 

  • Any cancellations made within 48 hours of the appointment will incur the full fee charge

  • Failure to attend an appointment will incur the full fee charge

  • If the client is more than 10 minutes late for an appointment Optimise have the right to cancel the treatment

  • No additional time will be given for clients late for their appointment, the appointment will end as originally scheduled, and the full fee will be payable

  • Optimise has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill. A full refund will be paid in event of cancellation by Optimise 

  • Optimise commits to rearranging treatments to a new time and date within three weeks of the cancelled treatment where possible

 

Vouchers:

 

  • Vouchers can be used as payment towards any available, advertised treatment

  • Vouchers are valid for six months from purchase date

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Payment:

  • Optimise accepts payment in cash, debit/credit card or online payment vis Sports Injury Fix

Privacy:

 

  • Client treatment details and personal information will not be discussed with any third party without prior consent of the client

  • Consultation forms and treatment notes will be kept on file, securely by Optimise in line with GDPR regulations 

  • All clients must complete a consultation form prior to receiving a treatment

  • By signing the consultation form, clients are giving Optimise permission to hold records and data about them

  • Young persons under the age of 18 must be accompanied by an adult

  • The adult must give permission for the treatment to be performed

  • The adult must co-sign the client’s consultation form

  • The adult must be present in the room throughout the treatment

Insurance:

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  • Optimise is fully insured by Balens Insurance